Sales Policy for franckrefined.com
Effective Date: October 15, 2024
At Franck Refined, we are committed to providing our customers with high-quality products and excellent service. This Sales Policy outlines our terms and conditions regarding sales transactions, including order processing, payment, and delivery.
1. Order Placement
To place an order, you must provide accurate and complete information, including your name, address, contact details, and payment information. By placing an order, you are agreeing to the terms of this Sales Policy.
- Product Availability: All orders are subject to product availability. If a product is out of stock or unavailable, we will notify you and offer alternatives or a refund.
2. Pricing and Payment
- Prices: All prices listed on our website are in USD and include applicable taxes unless otherwise stated. Shipping charges are additional and will be calculated at checkout.
- Payment Methods: We accept payments via credit/debit cards, PayPal, and other secure payment methods available on our checkout page.
- Currency: Transactions will be processed in USD unless otherwise specified.
3. Order Confirmation
Once you place an order, you will receive an order confirmation email that includes your order details, including the products ordered, pricing, and expected delivery date.
- Order Review: You must review the order confirmation for accuracy. If there are any discrepancies, please contact us immediately.
- Order Cancellation: Orders can be canceled before shipment by contacting us at info@franckrefined.com. Once an order has been shipped, it cannot be canceled, but you can initiate a return or exchange after receiving the product.
4. Shipping and Delivery
- Shipping Time: Shipping times vary depending on the shipping method selected at checkout and the destination address. We aim to process and ship all orders within 2-3 business days of receiving the order.
- Shipping Costs: Shipping fees will be calculated during checkout and depend on the shipping method and destination. We offer standard and expedited shipping options.
- Tracking Information: Once your order has been shipped, you will receive tracking information to monitor the delivery status of your order.
- Shipping Restrictions: We currently ship only within the United States. International shipping is not available at this time.
5. Order Issues
If you encounter any issues with your order, such as receiving the wrong item, missing items, or damage during shipping, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
6. Returns and Refunds
Our Refund and Returns Policy outlines the process for returning items and obtaining refunds. Please refer to that policy for more details on eligibility, timelines, and procedures.
7. Promotions and Discounts
- Discount Codes: Promotions, sales, and discount codes are subject to specific terms and conditions. They may have expiration dates, minimum purchase requirements, and limitations on use.
- Special Offers: From time to time, we may offer special sales events or exclusive discounts. These promotions are limited and cannot be combined with other offers unless explicitly stated.
8. Warranty
- Product Warranty: Certain products may be covered by a warranty for manufacturing defects. If applicable, warranty details will be provided with the product or on the product page.
- Exclusions: The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
9. Customer Support
If you have any questions or need assistance regarding your order, payment, shipping, or any other inquiries, please contact us:
- Email: info@franckrefined.com
- Phone: (732) 262-3380
- Address: 13 Alcala Dr, Brick, New Jersey (NJ), 08723, United States
